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Welcome to AllThingsITSM.

This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome to AllThingsITSM and let us know how we are doing by tweeting us at @AllThingsITSM or by dropping us an email at ITSM@gotomarketers.com
Category: ITSM , Opinion
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In 2014, I trained for my first marathon.  It was a journey that included changes to every aspect of my life, from eating to sleeping to training and changing my daily habits.

Running for miles gave me a lot of time to think, and one of things I thought about was how training for a marathon has a lot to teach me about IT service management (ITSM).

In this article, I’m going to talk about just a

Category: Events
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I had the opportunity to speak with Jason Frye, VP Digital Innovation, Enterprise Solutions Organization at BMC at the BMC Engage conference. I wanted to discuss the conference agenda, the community at large, Apps in the enterprise digital journey and the Innovation Suite BMC showcased.  

One of the things I have noticed about this conference is the difference in the quantity and quality of customer-led sessions vs. BMC talking heads. There are a significant number

DevOps is many things
Being at the top of the hype-cycle, there’s lots of stuff being written about DevOps versus various standards, frameworks and religions. Most of it isn’t really helpful because the author isn’t clear about what he or she means by “DevOps”. Is it a bird? Is it a plane? Well, yes – DevOps is many things, you just have to be clear about which part of DevOps you want to compare with ITIL®,

Category: Events
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While I was at BMC Engage last week I had the opportunity to talk with Robin Purohit, Group President, about the BMC story – where it came from and where it is going in the future. As someone from the industry with more than 17 years of watching the vendor community like a hawk, it was a real pleasure to sit with one of the industry leaders and listen to his perspective on a few

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